Privacy Policy

Last Updated: November 21, 2025

1. Introduction

AXIO ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

2.1 Information You Provide

Account Information: Email address, name (if provided via OAuth)
Payment Information: Billing details processed through Stripe (we do not store credit card numbers)
Content Data: Messages, prompts, and files you send through the Service
Integration Credentials: OAuth tokens for connected services (Gmail, Twitter, etc.)

2.2 Automatically Collected Information

Usage Data: How you interact with the Service, features used, errors encountered
Device Information: IP address, browser type, operating system
Log Data: Timestamps, API calls, system events

3. How We Use Your Information

We use your information to:

Provide, operate, and maintain the Service
Process payments and calculate revenue share
Send transactional emails and notifications
Execute automated tasks on your behalf
Improve and optimize the Service
Detect and prevent fraud or abuse
Comply with legal obligations

4. How We Share Your Information

We may share your information with:

Service Providers: Anthropic (AI), Stripe (payments), SendGrid (email)
Connected Services: APIs you authorize (Gmail, Twitter, etc.)
Legal Requirements: When required by law or to protect rights

We do NOT sell your personal information to third parties.

5. Data Security

We implement security measures to protect your information:

Encrypted data transmission (HTTPS/TLS)
Encrypted data storage
Access controls and authentication
Regular security audits

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as:

Your account is active
Needed to provide the Service
Required by law or for legitimate business purposes

You can request account deletion at any time by contacting us.

7. Your Rights

You have the right to:

Access: Request a copy of your personal data
Correction: Update or correct your information
Deletion: Request deletion of your account and data
Portability: Export your data in a machine-readable format
Objection: Object to certain processing of your data

To exercise these rights, contact us at privacy@axio.ai

8. Cookies and Tracking

We use:

Essential Cookies: For authentication (JWT tokens in localStorage)
Analytics: To understand how you use the Service (may add in future)

You can control cookies through your browser settings.

9. Third-Party Services

Our Service integrates with:

Anthropic Claude: AI processing (see Anthropic's privacy policy)
Stripe: Payment processing (see Stripe's privacy policy)
OAuth Providers: Google, Facebook, Discord (see their respective policies)

These services have their own privacy policies. We encourage you to review them.

10. Children's Privacy

AXIO is not intended for users under 13 years old. We do not knowingly collect information from children under 13.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through the Service.

13. Contact Us

Questions about this Privacy Policy?

Email: privacy@axio.ai
General Support: support@axio.ai

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